Real-time CX Observability provides situational awareness for cloud contact centers
Gain visibility of the agents across the globe to your CCaaS and carriers in the cloud.
Knowing what happens as it happens through real-time monitoring gives you the necessary information to continuously improve AX and CX.
Take the guesswork out of agent performance
Detect issues as they arise and help agents navigate challenges
Empower agents to self-resolve issues
Alert your agents in real time and arm them with the information they need to resolve technical issues.
Curb costs that exceed expectations
Gain insight into contact flows to streamline and optimize customer journeys and the microservices that unpin them.