Measure the true end-to-end agent and customer experience with real calls, across geographies and varying cloud service locations. Predict expected performance to optimize architecture and maximize return on investment.
Make faster, more informed architectural decisions to meet specific business needs.
Set, meet and exceed service performance SLAs measured against independent, real world baselines. Report on PSTN audio quality, true audio latency, AX and CX, WebRTC and IVR performance, native and third-party AX/CX applications such as bots, media streaming, and transcription.
Make data-driven decisions: Remove subjectivity for truly aligned business outcomes.
Dramatically reduce incident triage & troubleshooting times by pinpointing components impacted by an issue (PSTN, CCaaS provider, agent betwork). Know at a glance if your AX and CX issues are internal or external to your environment.
Reduce time-to-resolve by looking in the right places from the start.