This website or its third-party tools use cookies, which are necessary for its functioning and required to achieve the purposes illustrated in the privacy policy. You accept the use of cookies by closing or dismissing this notice, by clicking a link or button or by continuing to browse otherwise. Learn more

Our new platform release ā€˜Harmony' is here šŸŽ¶ - AI-Powered Copilots and Featured Insights. Read the post

AI-Powered CX Observability Platform

Built exclusively for cloud contact centers.

Hero Image
Hero Image front parallax layer

Operata Platform

The worldā€™s only CX Observability platform built exclusively for cloud contact centers. Fueled by Operataā€™s fast-growing trove of over 1 trillion data points, Operata Platform monitors every second of every call, providing end-to-end observability with AI-powered insights and recommendations for enhanced customer experience.

COLLECTION

  • Browser Icon
    Browser
  • Cloud Collector Icon
    Cloud Collector
  • Data Controls Icon
    Data Controls

AGENT
EXPERIENCE

  • AX Copilot Icon
    AX Copilot

MONITORING

  • CCaaS Carrier Icon
    CCaaS Carrier
  • Network & WebRTC Icon
    Network &
    WebRTC
  • Agent Experience Icon
    Agent Environment
  • Browser Icon
    AI Featured Insights
  • Browser Icon
    CX Copilot
  • Browser Icon
    Canvas
  • Browser Icon
    Playbooks
Operata Fellow Icon

INSIGHTS

  • Performance Testing Icon
    Performance
    Testing
  • CX Baseline Icon
    CX Baseline
  • CX Heartbeat Icon
    CX Heartbeat

ASSURANCE

INTEGRATIONS

  • Data Exchange Icon
    Data Exchange
  • API Icon
    API
  • CCaas Orchestrator Icon
    CCaaS
    Orchestrator

COLLECTION

Collect Agent Experience data via a browser plugin and bring together with CCaaS data from the cloud.

AGENT EXPERIENCE

Real-time intelligent guidance to improve technology and operational performance for every Agent.

MONITORING

CCaaS & Carrier performance

Monitor the CCaaS and carriers you rely on.

Network & WebRTC metrics

Understand real-time events, errors and performance data.

Agent Environment

Capture environmental data-browser, hardware, network and noise.

INSIGHTS

AI Featured Insights

Recommended actions to improve contact center performance.

CX Copilot

A natural language CX Copilot to interact with CX data.

Canvas

A flexible data canvas to build CX data visualizations.

Playbooks

A library of curated dashboards for best practice CX IT & Ops.

ASSURANCE

Performance testing

Test with real calls, on demand, at scale.

CX Baseline

Use global scores to baselines expected performance.

CX Heartbeat

Score your CX and view audio quality shifts at each step of a call.

INTEGRATIONS

We play nicely with the tools you love. Full API, webhooks and AWS EventBridge.

AI-POWERED INSIGHTS AND ACTIONS

Tenor AIā„¢ AX and CX Copilots unearth new insights and fuel recommendations.

Gain insights from and take actions on correlated technical, operations, and experience data from across your cloud contact center environment.

AI Featured Insights

AI-powered insights highlight areas of improvement for your key CX metrics.
Learn More

AX Copilot

Real-time guidance to improve your agents' technology and operational performance.
Learn More

CX Copilot

Use natural language to interact with CX Observability data and surface unique data correlations.
Learn More

Data collection features:

  • WebRTC data.
  • Agent system data, memory usage, HD utilization.
  • Network data.

  • Softphone logs.
  • Agent feedback and reporting.
  • Headset data including background. noise, audio exposure and volume metrics.

INTEGRATIONS

Share data across your contact center.

Full API, webhooks and AWS EventBridge

API

REST API with comprehensive monitoring data and support for key assurance features.

Data Exchange

Push Operata insights into AWS EventBridge and your external log management, APM and BI tools.

CCaaS Orchestration

Operata acts on real-time data insights to enact tests, route calls and engage agents proactively.

ā€œIn moving to Amazon Connect, Trustpower needed visibility on quality and performance. In hindsight, we should have put Operata in sooner.ā€

Rachel Southon, Delivery & Technology, Trustpower

Built for enterprise-grade CCaaS and global scale


Business-critical reliability icon Textured pink circle illustration

Business-critical reliability

Robust uptime SLAs, active 24x7 monitoring and an infrastructure built for resiliency and high availability ensures our CX Observability platform scales with you.

Best-in-class security icon Textured pink circle illustration

Best-in-class security

With encryption in motion and at rest, and active in-depth monitoring, Operata is hosted on AWS cloud and inherits the control environment Amazon maintains and demonstrates via SSAE-16 SOC 1, 2 & 3, ISO 27001, and FedRAMP/FISMA reports and certifications.

Privacy icon Textured pink circle illustration

Privacy and your data

Operata privacy is maintained by role based access controls to production systems as well as annual company-wide privacy training to safeguard your data.

GPDR Compliance icon Textured pink circle illustration

GDPR compliance

Operata Platform supports GDPR compliance. It's architected to make it simpler for you to comply with the GDPR and include features that will help you respect your GDPR obligations.

See Operata in action.

Lock in some time with a Product Specialist.

Bald man pointing illustration