COLLECTION
-
Browser -
Cloud Collector -
Data Controls
AGENT EXPERIENCE
-
AX Copilot
MONITORING
-
CCaaS Carrier -
Network &
WebRTC -
Agent Environment
-
AI Featured Insights -
CX Copilot -
Canvas -
Playbooks
INSIGHTS
-
Performance
Testing -
CX Baseline -
CX Heartbeat
ASSURANCE
INTEGRATIONS
-
Data Exchange -
API -
CCaaS
Orchestrator
COLLECTION
Collect Agent Experience data via a browser plugin and bring together with CCaaS data from the cloud.
AGENT EXPERIENCE
Real-time intelligent guidance to improve technology and operational performance for every Agent.
MONITORING
CCaaS & Carrier performance
Monitor the CCaaS and carriers you rely on.
Network & WebRTC metrics
Understand real-time events, errors and performance data.
Agent Environment
Capture environmental data-browser, hardware, network and noise.
INSIGHTS
AI Featured Insights
Recommended actions to improve contact center performance.
CX Copilot
A natural language CX Copilot to interact with CX data.
Canvas
A flexible data canvas to build CX data visualizations.
Playbooks
A library of curated dashboards for best practice CX IT & Ops.
ASSURANCE
Performance testing
Test with real calls, on demand, at scale.
CX Baseline
Use global scores to baselines expected performance.
CX Heartbeat
Score your CX and view audio quality shifts at each step of a call.
INTEGRATIONS
We play nicely with the tools you love. Full API, webhooks and AWS EventBridge.
