Collect Agent Experience data via a browser plugin and bring together with CCaaS data from the cloud.
Real-time intelligent guidance to improve technology and operational performance for every Agent.
CCaaS & Carrier performance
Monitor the CCaaS and carriers you rely on.
Network & WebRTC metrics
Understand real-time events, errors and performance data.
Capture environmental data-browser, hardware, network and noise.
AI Featured Insights
Recommended actions to improve contact center performance.
A natural language CX Copilot to interact with CX data.
A flexible data canvas to build CX data visualizations.
A library of curated dashboards for best practice CX IT & Ops.
Test with real calls, on demand, at scale.
Use global scores to baselines expected performance.
Score your CX and view audio quality shifts at each step of a call.
We play nicely with the tools you love. Full API, webhooks and AWS EventBridge.