Improve agent performance
Deliver intelligent real-time guidance to agents including alerts to technical issues and troubleshooting tips based on best practices to improve CX.
Reduce agent downtime
Alert agents to issues, and provide recommendations and testing tools to help agents quickly self-resolve problems and return to productive work.
Improve agent wellbeing
Identify in real time when agents are subject to abusive calls, and configure your preferred remediations to improve agent wellbeing and reduce turnover.