This website or its third-party tools use cookies, which are necessary for its functioning and required to achieve the purposes illustrated in the privacy policy. You accept the use of cookies by closing or dismissing this notice, by clicking a link or button or by continuing to browse otherwise. Learn more

Our new platform release ā€˜Harmony' is here šŸŽ¶ - AI-Powered Copilots and Featured Insights. Read the post

Unique insights from CX Observability data.

AI-powered insights with proactive recommendations for enhanced AX and CX.

Hero Image
Hero Image front parallax layer

Harmonized, actionable insights

Operata provides unique insights and recommendations to improve the People Experience in cloud contact centers.

Gain insight, take action

Unlock meaningful insights from technical performance correlated with operations and experience data to quickly address AX and CX issues.

Continuous, proactive improvement

Reinforce success and mitigate potential issues with recommended improvements ā€“ before they impact your CX.

END-TO-END CX OBSERVABILITY

Curated playbooks for optimizing performance

Background Texture
Insights screen illustration
" type="video/mp4"> Your browser does not support html5 video.

INSIGHTS FEATURES

Proactive answers and end-to-end observability.

Correlated, real-time analysis

Obtain actionable insights into every call at every moment - across agents, desktops, browsers, CCaaS, cloud regions and carriers.

Learn from billions of minutes

Large data sets and diverse sources drive baseline comparison vs. trends. Gain deep insights into service health and focus areas for improvement.

Measure your People Experience

At-a-glance AX and CX scores rate the audio traversing your systems using ITU perceptual quality standards.

Assess service levels

Independently measure and verify availability and performance of internal teams, your CCaaS, applications, MSPā€™s and BPOā€™s.

Surface suggested issues

Get prioritized, contextual recommendations based on precise findings so that the right people can verify, investigate and resolve issues.

Resolution orchestration

Use workflow and alerts to automate actions to remediate problems, raise tickets, and reroute calls ā€“ including callbacks.

ā€œOperata helped us troubleshoot errors and understand the impact of remediation actions.ā€

Alex Seng, Business Analyst, Everlight Radiology

See Operata in action.

Lock in some time with a Product Specialist.

Bald man pointing illustration