Correlated, real-time analysis
Obtain actionable insights into every call at every moment - across agents, desktops, browsers, CCaaS, cloud regions and carriers.
Learn from billions of minutes
Large data sets and diverse sources drive baseline comparison vs. trends. Gain deep insights into service health and focus areas for improvement.
Measure your People Experience
At-a-glance AX and CX scores rate the audio traversing your systems using ITU perceptual quality standards.
Assess service levels
Independently measure and verify availability and performance of internal teams, your CCaaS, applications, MSP’s and BPO’s.
Surface suggested issues
Get prioritized, contextual recommendations based on precise findings so that the right people can verify, investigate and resolve issues.
Use workflow and alerts to automate actions to remediate problems, raise tickets, and reroute calls – including callbacks.