Contextual alerting and call control
*Proactive alerts for issues before they impact the customer experience
Agent call control
No more clunky call control. Get notified on your headset when calls are coming through and then accept or reject the call with native controls.
Optimize your audio
Get notifications on background noise or cross talk impacting call quality. No more "too high" or "too low" – just right for customers and agents alike.
Perfect audio settings
Connectivity is a complex challenge, with multiple audio sources, Bluetooth, and system defaults. Operata keeps you in the loop when the ideal setup has changed.